DELIVERY AND RETURNS

DELIVERY

Ilado delivers worlwide. For non-EU countries customs taxes and import duties may apply and are at your expense.
– The shipping rate starts at 5€ for a delivery in France, 12€ within the European Union and 15€ for the rest of the world.
– The estimated delivery time for products in stock is 24 to 72h for Express delivery and 4-7 business days for Standard delivery.
– Returns are accepted within 14 days of delivery date and free of charge from Metropolitan France.

HOW DO I RETURN A PRODUCT?

If you change your mind, you can return or exchange your product within 14 days from the delivery date.
1/ Check your article Make sure it is exactly as you received it, in its original packaging.
2/ Organise a return on www.ilado-paris.com
– Go to «My account» and « Your orders » section
– Select the order containing the product that you want to return
– Select the product(s) you want to return by clicking the check box beside the name(s) 3/ Post the product(s) back
– You will receive a confirmation email
– In case you want to return a product from Metropolitan France a print return label will be sent to you
– Ship your parcel at the post office of your choice and keep a proof of postage stamped by the postal service
4/ Track your return You can follow the status of your return by accessing «My account». According to your instructions, we will reimburse you or organize a new delivery within a maximum period of 14 days after receiving your return request.

Your account