Ilado delivers worlwide. For non-EU countries customs taxes and import duties may apply and are at your expense.
– The shipping rate starts at 7,5€ for a delivery in France, 12€ within the European Union and 15€ for the rest of the world.
– The estimated delivery time for products in stock is 24 to 72h for Express delivery and 4-7 business days for Standard delivery.
– Returns are accepted within 14 days of delivery date and free of charge from Metropolitan France.
HOW DO I RETURN A PRODUCT?
If you change your mind, you can return or exchange your product within 14 days from the delivery date.
1/ Check your article Make sure it is exactly as you received it, in its original packaging.
2/ Send us an email [email protected]
with your Name and Order reference
3/Ship your parcel at the post office of your choice and keep a proof of postage stamped by the postal service :
CAP 18 - 189 Rue d'Aubervilliers - Voie A Porte 10
75018 Paris - FRANCE
4/ According to your instructions, we will reimburse you or organize a new delivery within a maximum period of 14 days after receiving your return request.