DELIVERY AND RETURNS

DELIVERY

Ilado delivers worlwide. For non-EU countries customs taxes and import duties may apply and are at your expense.
– The estimated delivery time for products in stock is 7-10 business days.
– Returns are accepted within 14 days of delivery date.

HOW DO I RETURN A PRODUCT?

If you change your mind, you can return or exchange your product within 14 days from the delivery date.
1/ Check your article and make sure it is exactly as you received it, in its original packaging.
2/ Print the return label.
3/Ship your parcel at the post office of your choice and keep a proof of postage stamped by the postal service :

MARGUERITE
Retours ILADO
CAP 18 - 189 Rue d'Aubervilliers - Voie A Porte 10
75018 Paris - FRANCE

4/ According to your instructions, we will reimburse you or organize a new delivery within a maximum period of 14 days after receiving your return request.