iladO RetUrn Policy

 

If you change your mind, you can return or exchange your product within 14 days from the delivery date.

 

1/ Check your article 

Make sure it is exactly as you received it, with all the tags still attached and in its original packaging.

 

2/ Organise a return on www.ilado-paris.com

– Go to « Your account » and « Your orders » section
– Select the order containing the product that you want to return
– Select the product(s) you want to return by clicking the check box beside the name(s) and be sure to provide a reason for the return

 

3/ Post the product(s) back

– You will receive a confirmation email
– In case you want to return a product from Metropolitan France, Belgium or the United Kindgdom a print return label will be sent to you
– Ship your parcel at the post office of your choice and keep a proof of postage stamped by the postal service

 

4/ Track your return  

You can follow the status of your return by accessing « Your account ».

According to your instructions, we will reimburse you or organize a new delivery within a maximum period of 14 days after receiving your return request.

 

Any QuestiON?

We are always available to respond to any queries on +33 (0)6 50 88 35 37 or via e-mail at eshop@ilado-paris.com.